The Leaders Group Travel Management

Privacy Policy

Travel Leaders Travel Associates believe in protecting your privacy. When we collect personal information from you -- whether online, over the phone, or in person -- we follow the following privacy principles. These are our promises to you:

1. Notice. Where we ask for your personal information, we'll tell you why we need your information, what we'll do with it, and what options are available to you.

2. Relevance. We will require you to provide only those pieces of information that we need to perform the particular service you seek from us.

3. Retention. We will retain your information only so long as it is needed for business purposes or as required by law.

4. Choice. When we contact you for marketing purposes, we'll let you know how to remove your name from future marketing efforts.

5. Access. We will provide easy ways for you to access the information we've collected about you.

6. Accuracy. We will promptly correct inaccuracies in your personal information that we discover or you bring to our attention.

7. Security. We will follow generally accepted industry standards to protect your personal information during transmission and storage.

8. Sharing. When we share your information with other companies to help us provide our online services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information. We will not send your information outside of Travel Leaders Travel Group for purposes unrelated to providing the services you've sought from us.

9. International Transfer. If we send your information to one of our facilities in another country, we will protect it with the same high level of security.

10. Enforcement. We will regularly review how we're meeting these privacy promises and provide you a means to settle complaints about our privacy practices.

To learn more about our privacy practices, see our Frequently Asked Questions.

Frequently Asked Questions -- Data Privacy

How can someone learn about our privacy practices?
Wherever we ask for your personal information, we'll let you know how you can find out about the steps we take to guard your information. If we're asking you for information online, such as on one of our websites, we'll provide a link to our Privacy Promise. If you're making a reservation by phone, our operators will be able to answer your privacy questions. Our travel agents know about our commitments to your privacy. They will be able to answer your questions and promptly address any of your concerns.

What personal information do we collect, how, and why?
Our sole purpose in collecting your personal information is to provide the level of travel services you expect. By learning more about you and your preferences, we can provide you meaningful offers and deliver services that meet your highest standards.

We'll require only the minimum amount of information from you that we need to provide our services. If you're arranging travel with us, we'll need your name, contact information, itinerary, and method of payment. Depending upon your destination, we may also need other information related to your trip. We will indicate the minimum required information on forms that we ask you to complete.

We believe that in order to make your travel pleasing and comfortable, we must strive to anticipate your needs. To do this, we'll occasionally ask for your travel and hospitality preferences. We try to identify travelers who come to us a number of times to let them know about special offers they may be eligible for. To learn more about the needs and wishes of travel customers, we occasionally obtain customer information from companies outside our family of businesses, but will do so only if these companies have permission to share that information with us.

Another way we try to anticipate your needs is by conducting market research. We will occasionally invite our past customers to participate in surveys or focus groups where we'll ask for your opinions about your experiences with us or about new services we're considering. Your participation in our market research is always on a voluntary basis.

If you're visiting one of our websites, we track the IP address of the computer you're using and the places on our websites you visit. This information does not contain any personally identifiable information. We track this information without your name and use it to improve the visitor experience on our websites.

How do we use cookies?
Like many commercial websites, we use "cookies". Cookies are small files placed on your computer that contain information you've provided to the website.

We've engaged a third party to place cookies on our sites to track the effectiveness of our campaigns, but the information these cookies collect is not personally identifiable. We also engage other companies to analyze our website traffic to help us improve our online experience. We also use a third party to facilitate offers on our website. This company places cookies on visitors' computers that have logged in to this part of the website. These cookies also do not collect personally identifiable information, and their purpose is to return you to the same webpage in the event of a session timeout. Whenever we contract with outside companies, we'll hold them accountable to protect our information with generally accepted industry standards.

How long do we keep your information?
We'll keep information associated with your name for only as long as we need it. For each program we operate, we'll establish an information-retention plan. These plans will result in eliminating your name from our records after a defined point in the future, such as account inactivity, unless a law where you live requires us to retain it for a different length of time.

How can you access the information we've collected about you?
Contact us and request that a copy of your personal profile be delivered to your home or e-mail address. We'll use secure means to confirm your identity to prevent the wrong people from accessing your information.

How can you make corrections to your personal information?
Contact us and request that we correct your personal information, such as your name and address. We'll respond to your request within 5 business days.

Do we share your information with other companies?
We will not sell or share your information outside Travel Leaders Travel Group and the suppliers we contract to help provide the services you've requested from us.

One level of sharing occurs within the Travel Leaders Travel Group family of companies. Travel Leaders Travel Group provides technology services to its subsidiaries and centrally stores customer information. If you use a Travel Leaders Travel agency to book a trip, for example, your agent may enter your information in a system that is managed by Travel Leaders Travel Group. Our authorized corporate staff, who have been trained on our privacy and security standards, may access that information to maintain that system.

A different level of sharing occurs when we contract with trusted suppliers to help provide our travel services. For example, when you pay for a trip using a credit card, we'll authorize that payment through a third party. We may use other companies to prepare and send surface mail and e-mail to customers. Whenever we contract with outside companies to help provide our online services, we'll hold them accountable to protect your information with generally accepted industry standards. They are forbidden from sharing your information with other companies except to provide your requested services.

In rare cases, we may be required by law enforcement or other government authorities to provide personally identifiable information to them. In these instances, we will comply with our obligations and seek to do so in a way that protects your information.

Do our websites send your information to other companies?
Travel Leaders Travel does contract with other companies to supplement the services we offer on our websites. In these instances, your information may be routed through these companies. For example, we use another company to process online-travel bookings. When you book a trip online, it appears that you're still on our website, but you're actually on our supplier's website. Whenever this happens, our supplier websites will post a notice informing you that you are on their site. Whenever we contract with outside companies to help provide our online services, we'll hold them accountable to protect your information with generally accepted industry standards and use your information only for our authorized purposes.

What security controls do we use to protect your information?
Our central offices use a combination of basic and advanced technical and procedural controls to prevent unauthorized people from seeing, altering, or obtaining your personal information. We operate secure data networks protected by industry-standard firewalls and intrusion-detection sensors. We frequently update our antivirus mechanisms and security patches. Our privacy and security policies are regularly reviewed and enhanced, and only authorized individuals have access to the information provided by our customers. Any sensitive information, such as a customer's credit-card number, is encrypted during transmission to our suppliers.

How do we enforce our privacy promises?
We undertake several initiatives to ensure our operations are meeting our ten privacy promises. Our most important effort is to train our key personnel handling customer information on their roles and responsibilities in protecting your privacy. Each year, we also assess the privacy and security practices of our customer-information systems.

How do we make notification of changes to our privacy policy?
The types of changes we make will determine what level of notification we make. If we make only minor changes to the policy, we will replace this policy with the new policy and change the "last updated" date on the first page of the policy. If we make substantial changes to the policy, we will notify customers that have provided us their e-mail addresses, in addition to the measures taken when only minor changes are made.



Privacy Policy Travel Leaders Travel Associates believe in protecting your privacy. When we collect personal information from you -- whether online, over the phone, or in person -- we follow the following privacy principles. These are our promises to you: 1. Notice. Where we ask for your personal information, we'll tell you why we need your information, what we'll do with it, and what options are available to you. 2. Relevance. We will require you to provide only those pieces of information that we need to perform the particular service you seek from us. 3. Retention. We will retain your information only so long as it is needed for business purposes or as required by law. 4. Choice. When we contact you for marketing purposes, we'll let you know how to remove your name from future marketing efforts. 5. Access. We will provide easy ways for you to access the information we've collected about you. 6. Accuracy. We will promptly correct inaccuracies in your personal information that we discover or you bring to our attention. 7. Security. We will follow generally accepted industry standards to protect your personal information during transmission and storage. 8. Sharing. When we share your information with other companies to help us provide our online services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information. We will not send your information outside of Travel Leaders Travel Group for purposes unrelated to providing the services you've sought from us. 9. International Transfer. If we send your information to one of our facilities in another country, we will protect it with the same high level of security. 10. Enforcement. We will regularly review how we're meeting these privacy promises and provide you a means to settle complaints about our privacy practices. To learn more about our privacy practices, see our Frequently Asked Questions. Frequently Asked Questions -- Data Privacy How can someone learn about our privacy practices? Wherever we ask for your personal information, we'll let you know how you can find out about the steps we take to guard your information. If we're asking you for information online, such as on one of our websites, we'll provide a link to our Privacy Promise. If you're making a reservation by phone, our operators will be able to answer your privacy questions. Our travel agents know about our commitments to your privacy. They will be able to answer your questions and promptly address any of your concerns. What personal information do we collect, how, and why? Our sole purpose in collecting your personal information is to provide the level of travel services you expect. By learning more about you and your preferences, we can provide you meaningful offers and deliver services that meet your highest standards. We'll require only the minimum amount of information from you that we need to provide our services. If you're arranging travel with us, we'll need your name, contact information, itinerary, and method of payment. Depending upon your destination, we may also need other information related to your trip. We will indicate the minimum required information on forms that we ask you to complete. We believe that in order to make your travel pleasing and comfortable, we must strive to anticipate your needs. To do this, we'll occasionally ask for your travel and hospitality preferences. We try to identify travelers who come to us a number of times to let them know about special offers they may be eligible for. To learn more about the needs and wishes of travel customers, we occasionally obtain customer information from companies outside our family of businesses, but will do so only if these companies have permission to share that information with us. Another way we try to anticipate your needs is by conducting market research. We will occasionally invite our past customers to participate in surveys or focus groups where we'll ask for your opinions about your experiences with us or about new services we're considering. Your participation in our market research is always on a voluntary basis. If you're visiting one of our websites, we track the IP address of the computer you're using and the places on our websites you visit. This information does not contain any personally identifiable information. We track this information without your name and use it to improve the visitor experience on our websites. How do we use cookies? Like many commercial websites, we use "cookies". Cookies are small files placed on your computer that contain information you've provided to the website. We've engaged a third party to place cookies on our sites to track the effectiveness of our campaigns, but the information these cookies collect is not personally identifiable. We also engage other companies to analyze our website traffic to help us improve our online experience. We also use a third party to facilitate offers on our website. This company places cookies on visitors' computers that have logged in to this part of the website. These cookies also do not collect personally identifiable information, and their purpose is to return you to the same webpage in the event of a session timeout. Whenever we contract with outside companies, we'll hold them accountable to protect our information with generally accepted industry standards. How long do we keep your information? We'll keep information associated with your name for only as long as we need it. For each program we operate, we'll establish an information-retention plan. These plans will result in eliminating your name from our records after a defined point in the future, such as account inactivity, unless a law where you live requires us to retain it for a different length of time. How can you access the information we've collected about you? Contact us and request that a copy of your personal profile be delivered to your home or e-mail address. We'll use secure means to confirm your identity to prevent the wrong people from accessing your information. How can you make corrections to your personal information? Contact us and request that we correct your personal information, such as your name and address. We'll respond to your request within 5 business days. Do we share your information with other companies? We will not sell or share your information outside Travel Leaders Travel Group and the suppliers we contract to help provide the services you've requested from us. One level of sharing occurs within the Travel Leaders Travel Group family of companies. Travel Leaders Travel Group provides technology services to its subsidiaries and centrally stores customer information. If you use a Travel Leaders Travel agency to book a trip, for example, your agent may enter your information in a system that is managed by Travel Leaders Travel Group. Our authorized corporate staff, who have been trained on our privacy and security standards, may access that information to maintain that system. A different level of sharing occurs when we contract with trusted suppliers to help provide our travel services. For example, when you pay for a trip using a credit card, we'll authorize that payment through a third party. We may use other companies to prepare and send surface mail and e-mail to customers. Whenever we contract with outside companies to help provide our online services, we'll hold them accountable to protect your information with generally accepted industry standards. They are forbidden from sharing your information with other companies except to provide your requested services. In rare cases, we may be required by law enforcement or other government authorities to provide personally identifiable information to them. In these instances, we will comply with our obligations and seek to do so in a way that protects your information. Do our websites send your information to other companies? Travel Leaders Travel does contract with other companies to supplement the services we offer on our websites. In these instances, your information may be routed through these companies. For example, we use another company to process online-travel bookings. When you book a trip online, it appears that you're still on our website, but you're actually on our supplier's website. Whenever this happens, our supplier websites will post a notice informing you that you are on their site. Whenever we contract with outside companies to help provide our online services, we'll hold them accountable to protect your information with generally accepted industry standards and use your information only for our authorized purposes. What security controls do we use to protect your information? Our central offices use a combination of basic and advanced technical and procedural controls to prevent unauthorized people from seeing, altering, or obtaining your personal information. We operate secure data networks protected by industry-standard firewalls and intrusion-detection sensors. We frequently update our antivirus mechanisms and security patches. Our privacy and security policies are regularly reviewed and enhanced, and only authorized individuals have access to the information provided by our customers. Any sensitive information, such as a customer's credit-card number, is encrypted during transmission to our suppliers. How do we enforce our privacy promises? We undertake several initiatives to ensure our operations are meeting our ten privacy promises. Our most important effort is to train our key personnel handling customer information on their roles and responsibilities in protecting your privacy. Each year, we also assess the privacy and security practices of our customer-information systems. How do we make notification of changes to our privacy policy? The types of changes we make will determine what level of notification we make. If we make only minor changes to the policy, we will replace this policy with the new policy and change the "last updated" date on the first page of the policy. If we make substantial changes to the policy, we will notify customers that have provided us their e-mail addresses, in addition to the measures taken when only minor changes are made.